Shipping & Delivery Policy

Order preparation

Most paid orders are prepared within one to three business days. Product availability, payment review, quality checks, peak demand, or public holidays may require additional time.

Shipping rates

For supported destinations, Fast shipping costs $5.99 USD for eligible order subtotals from $0.00 through $44.99 USD. Free shipping applies to eligible subtotals of $45.00 USD or more. Checkout shows the controlling method for the selected destination.

Delivery estimates

Transit estimates begin after dispatch and are not guaranteed arrival dates. Carrier capacity, customs processing, weather, local disruptions, and other events outside reasonable control may affect delivery.

Tracking and delivery details

Tracking is provided when available. Customers should verify the delivery information submitted at checkout and monitor carrier updates after dispatch.

International fees

The destination may impose duties, taxes, brokerage charges, or similar fees. Unless checkout expressly includes them, the recipient is responsible for these amounts.

Missing, damaged, or incorrect parcels

Email us promptly with the order number, tracking information, and clear photographs where relevant. Keep the product and packaging while the concern is reviewed. We may coordinate a carrier inquiry or another appropriate remedy based on the evidence and applicable law.

For assistance, email service@zoriavele.com.