Returns & Refunds Policy

Request window

A return request may be submitted within thirty days after delivery. Approval and return instructions must be obtained before an item is sent back.

Eligible condition

Eligible items must be unused, unassembled where applicable, unaltered, and complete with original packaging, accessories, seals, manuals, and protective materials. Products must be handled only as reasonably necessary for inspection.

Opened fragrance products

For safety and product-integrity reasons, opened or used fragrance liquids, oils, refills, reeds, absorbent elements, and other consumable or scent-contact components may not be returnable for preference-based reasons where law permits. This limitation does not remove rights relating to verified defects, damage, or incorrect goods.

Return costs

Customers pay return shipping for preference-based returns. When we confirm a material defect, transit damage, or fulfillment error, we will provide an appropriate remedy and may cover reasonable return costs.

Refund process

Approved refunds are issued to the original payment method after inspection. Banks and payment services may take five to ten business days to post the credit. Optional expedited shipping is not refunded unless required by law.

Exchanges

A direct exchange cannot always be guaranteed. A return followed by a new order may be required, depending on availability.

For assistance, email service@zoriavele.com.